Shipping Info - H2O Gardens

Shipping Fees and Information
Shipping is calculated by a Real Time UPS Module. This will figure the shipping costs based on weight and the from and to zip code.

There are a few exceptions: 

Some items where the cost of shipping is just prohibitive due to excessive weight.

On Bulky and/or Oversized Orders that may need to be shipped by Truck Line/Common Carrier.
When this happens we will contact you via e-mail or phone to find out if the order is going to a residential or commercial address.

Orders that are shipped to a residential address are charged a residential surcharge by the freight carrier which we collect at $35.00-$55.00

This is only for oversized/overweight items 151lbs or more.

On large orders where a hydraulic lift gate is required to bring the item off the back of the truck, the charge is $75.00 for most companies.

We suggest to avoid the fees, arrange for delivery at a commercial address or to pick up at the closest freight terminal which we can determine by your location.

There will need to be someone there to unload the items from the truck. We use major freight companies and the person delivering your shipment is just a driver not an un loader.

There is an option with most major truck lines to have 1 or 2 people there to unload but it is usually very expensive. If needed, let us know and we will get a quote. 

Expedited Shipping 

We ship via UPS Ground service such as 3 Day Express, 2nd Day Air, Next Day Air Saver and Next Day Air. This is calculated based on both weight and dimensions and to the destination zip code. Our shopping cart will figure this cost for you and in most cases is pretty accurate. If in doubt you can also call or email us with your zip code and the item(s) that you are looking for and we will be happy to calculate the rate for you.

Our cut off time for expedited services is 12pm E.S.T. Monday - Friday. If you are really in a bind and it is after 12pm call us and we will try to get your order out the same day.  
 
Alaska, Hawaii and Puerto Rico Shipments
 
We are happy to ship to these areas and we have discounted rates for UPS 2nd Day and Next Day Air shipping to most areas of Alaska, Hawaii and Puerto Rico. Call or email us for special rates on shipping to these areas. We cannot ship to PO Boxes or APO/AE. 
 
Canada Shipments
 
We are shipping most of our items via UPS Standard or UPS Worldwide Express service into most parts of Canada. Special Shipping fees have been set up for orders placed through our online shopping cart. We cannot ship to PO Boxes or APO/AE. The Buyer is responsible for all taxes, duties, customs charges and broker fees.